Privacy, Cookies & Data Handling Policy



We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.


Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested at the point you start using Our Website.


  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 



means any account or log-in function required to access and/or use certain areas or features of Our Site;


means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

Information About Us

            Our Site is owned and operated by Vegana Marketplace Limited., a company registered in England & Wales under Company number 12944885 and who’s registered address is at 29 Cowslip Hill, Letchworth Garden City, SG6 4HN, United Kingdom (the “Retailer”, “Website”, "Vendor"),   

Our main trading address is the same and via Our website located at


            Email address:


  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

  1. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

  1. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
  2. The right to access the personal data we hold about you. This policy will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 14 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 14.

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as We have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens or Consumer Advice Bureau.

If you are located in the United Kingdom or European Union, you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

We would welcome the opportunity to resolve your concerns ourselves, so please contact us first, using the details in Part 14.

  1. What Data Do You Collect and How?

Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see out tables for more information about our use of Cookies and similar technologies and our Cookie Policy. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children or data relating to criminal convictions and/or offences. Our website is intended for use by those over the age of 18 years only.


Type of Data Collected

How We Collect the Data

Identity Information including name, title or salutation, DOB, address.

Via your emailing us or opening any account or corresponding or placing an order with us.

Contact information including address, email address and phone number.

Via your contacting us or interacting with us.

Profile information including interests, browsing history, preferences and login details.

Via your use of our website and interaction with us via Analytic Cookies.

Technical information including IP address, browser type, browsing history.

Via the cookies placed in our site. Some are temporary some are permanent.

Data from us and via third party mailing service providers including mailing and marketing preferences.

Via the cookies placed on our website and associated links.


  1. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:


What We Do

What Data We Use

Our Lawful Basis

Registering you on Our Site.

Personal details to identify you.

To ensure that only valid and genuine users are registered and to prevent fraud or spam.

Providing and managing any Account.

Your preferences and personal details.

To ensure that our Website provides information to suit your needs and allow you to submit information.

Providing and managing your access to Site and affiliates.

Your personal login details.

To provide our services to you and ensure your journey’s integrity.

Personalising and tailoring your experience on our Site.

Managing your preferences and opt-in/out wishes.

To make sure that you receive only information that is beneficial or of interest to you.

Administering Our Site.

Your details as above.

To provide our services and enhance your experience.

Administering our business.

All of the above.

To ensure we are compliant with the appropriate regulations regarding record keeping, accounting and Privacy/ Data Management.

Supplying you with information by email and Post that you have opted into (you may opt-out at any time by letting us know or managing your own preferences.

All of the above.

To ensure our services comply with our mission and also our obligations under law.


With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. As we are based within the UK, we will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable Data Protection Regulations and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time. In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This is where we are obliged to release your data to appropriate government or police bodies, for the purposes of crime prevention and fraud detection. This will only be done within the bounds of the Data Protection Legislation and your legal rights

  1. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):


Type of Data

How Long We Keep It (up to)

Identity Information

For a period of 3 years.

Contact information

For a period of 3 years.

Business information including any purchases or transactions via our Website.

For a period of 3 years.

Any payment information

For a period of 3 years.

Any profile or account information

For a period UP TO 3 years.

Technical information

For a period of UP TO 3 years.


  1. How and Where Do You Store or Transfer My Personal Data?

We will usually only store or transfer your personal data with Us directly, within the UK. This means that it will be fully protected under the UK’s Data Protection Legislation.

We occasionally may have to store or transfer your personal data store or transfer some of your personal data within or outside of the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.

Our Website ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.

As we use Wi as our Website provider, some of your personal information may be stored in their nominated data centres located in the United States of America, Ireland, South Korea, Taiwan and Israel. We may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law.

The processing of any Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided, offers an adequate level of protection (transfer of data on the basis of an adequacy decision).


Any transfer to a third country, outside the European Union, that does not ensure an adequate level of protection according to the European Commission, will be undertaken in accordance with the Standard Contractual Clauses (2010/87/EU).

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
  1. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions;

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, such as a court order or the instructions of a government body.

  1. How Can I Control My Personal Data?

10.1       In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account.

10.2       You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

  1. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 13 and our Cookie Policy.

  1. How Can I Access My Personal Data?

If you want to know what personal data we hold about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. There is no fee for this disclosure request.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14. To make this as easy as possible for you, a Subject Access Request Form is available for you to use upon request. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. However, if your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee of £35.00 may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

  1. How Do You Use Cookies & Additionally collected data?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a Consent Pop-Up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Our Site uses analytics services provided by Google and other third-party Partners. The most commonly used ones are shown in the tables below. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through it.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

            Strictly necessary:

            We use the following strictly necessary cookies:


Description of Cookie



We use this session cookie for security reasons.


We use this session cookie for security reasons


We use this session cookie in connection with user login.


We use this cookie for 1 minute to indicate the system from which the site was rendered.


We use this cookie for cookie consent banner parameters for 12 months.


Used for 30 minutes for system effectiveness.


Session cookie used for security and anti-fraud reasons.


Session cookie used for security and anti-fraud reasons.


Session cookie used to distinguish between humans and robots.


Session cookie used to distinguish between humans and robots.



                Analytical/performance Cookies:

                We use the following analytical/performance cookies:


Description of Cookie



Cookie used for 2 years to generate statistical data on how the visitor uses the website.


Cookie used for 1 day to generate statistical data on how the visitor uses the website.


Cookie used for 1 day by Google Analytics to throttle request rates.


Cookie used for 12 months for internal analytics by the website operator.





Description of Cookie


Woo Commerce & WordPress Cookies:

To the best of our knowledge this website does not currently use functional cookies. This website is scanned for cookies regularly (a minimum of once a month) and this section of the Privacy Policy will be updated if and when any functional cookies are identified.





Description of Cookie


Targeting Cookies:

To the best of our knowledge this website does not currently use targeting cookies. This website is scanned for cookies regularly (a minimum of once a month) and this section of the Privacy & Data Policy will be updated if and when any targeting cookies are identified.



Visitor Analytics App

Site traffic analysis – visits, unique visits, bounce rate, contact form submitted Traffic Sources

Device used (desktop or mobile).

Google Analytics

Site traffic analysis, traffic sources, device used etc

Blog Analytics

Site visits, posts views, unique post views, unique posts views, shares.

Forms App

This App provides a contact for on the website for visitors to contact us regarding purchases of our products. This includes company name, contact name, address, telephone number, email, message content, whether or not the contact has opted in to receive marketing materials or not and whether they have opted for marketing by post, email or phone.

Cookie Banner

Cookie banner is displayed on home page upon visitors first visit to site to accept all cookies or set cookie preferences. Cookie permissions consent record is stored in the Website Content Management System.

Pro Gallery App

Provides storage, editing and publishing of all images uploaded to the website.

Social Media Buttons – header and footer of every page

Social media buttons may take the website visitor to our social media pages.





Microsoft Office – Word


All business documents are password protected for extra security.

Cloud storage

Where used, all information is automatically backed up to secure password protected cloud storage on a daily basis.

Mailer Service

Web based application with secure password access.

Google Links

Online web browser based with secure password access.

Social Media accounts used include the likes of Facebook, Twitter, Instagram, Pinterest.  

Online password protected accounts.


In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

  1. Worldwide Data Regulations

We certify that all of our Privacy & Data procedures and adherence is in line with the State of California and New York Privacy Regulations and Protection of Minors Legislation, the Canadian CANSPAM Regulations and the Brazilian General Data Protection Regulations.

  1. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of “The Controller of Data”):

            Email address:

            Postal Address: 29 Cowslip Hill, Letchworth Garden City, SG6 4HN, UK.


  1. Changes to this Privacy Policy.


We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on 1st November 2020.

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